(*) = Listing from The Publicity Handbook, Chapter on "Sources & Services"
(+) = Additional listing not in The Publicity Handbook, Chapter on "Sources & Services"
(u) = Updated listing from The Publicity Handbook

(*) The Crisis Counselor
Caponigro, Jeffrey, R., NTC Business Books, ISBN: 0809224909 , 800-323-4900

Provides a list of 15 crises that can strike any business, and seven simple rules for preparing to handle them -- in advance. Includes detailed suggestions for crisis management.

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